Returns & Exchanges

The UBC Bookstore is committed to your satisfaction and offers a straightforward return process for items in original, resalable condition within 30 days of purchase. Please ensure you have your original receipt or order confirmation to facilitate a quick refund or exchange.

Return Process

• 1.
  Check Eligibility

  Verify that your items are unopened, tags are attached, and the purchase was made within the last 30 days.

• 2.
  Prepare Documentation

  Locate your original physical receipt or digital order confirmation email to serve as proof of purchase.

• 3.
  Choose Return Method

  Bring your items to our customer service desk in-store or package them securely for return shipment to our warehouse.

• 4.
  Receive Refund

  Once inspected, your refund will be processed to the original method of payment within 5 to 7 business days.